Land Vacation FAQs - Frequently Asked Questions About Hotels, Resorts and All-Inclusives

Cruise Search

You can select more than one option in most of the form fields. Here are explanations of the search options we get asked about the most often:

Departure Port: If you only want to view results for cruises that start in a specific port, you can specify it here. You can select more than one (to see cruises that start at certain ports). For example, you can select both New York and Boston if you only want to view cruises that start in either New York or Boston.

→ In the "Advanced Search"

Arrival Port: If you only want to view results for cruises that end in a specific port, you can specify it here. You can select more than one (to see cruises that end at certain ports). For example, you can select both New York and Boston if you only want to view cruises that end in either New York or Boston.

Ports of Call: You can the type name of one port that you would like all your search results to include. For example, if you type Barcelona all of the search results will include cruises that include Barcelona (even if it's not a starting or ending port in the itinerary). Be sure to spell the port name correctly!

Max Occupancy: Allows you to view search results that only include ships that have accommodations for a minimum amount of people per room. For example, if you select "5 and more" your search results will only include ships that have at least one room type that would accommodate at least 5 people. The pricing that displays on the search results page will be the per person pricing based on a room for two people. Proceed further in the online booking process to view the pricing for accommodations for a different occupancy.

Kid-Friendly: Shows cruises that are great choices for those traveling with children and teens. Includes ships with youth programs and/or youth-friendly public spaces. Programs and public spaces are subject to change, at the discretion of the cruise line.

→ Cruise Only vs Cruise Line Tour

If you check the Cruise Only option, you will only see results that are for a cruise vacation. If you check the Cruise Line Tour option, you will only see vacations that include a cruise + land tour package (also known as a Cruise Tour). Leave both unchecked to view results that include both vacation types.

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866-214-7447

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Helpful Links

Here are some of the more commonly asked questions about booking a land vacation
If you have a question that isn't listed feel free to contact us for assistance.

Common Land Vacation Questions:

• I made a last minute booking. How do I get my travel documents?
• How do I get from the airport to the hotel?
• Will I be able to add another person into my room later on?
• Why wasn't my credit card payment accepted?
• How do I know when my final payment is due?
• How do I make my final payment?
• Is it safe for me to use my credit card online?
• Can I book multiple rooms at the same time?
• When will I get my travel documents?
• Do I really need travel insurance?
• What can I do if I have special dietary needs?
• Will my room have a TV?
• What are the passport requirements to re-enter the United States?

I made a last minute booking. How do I get my travel documents?

It depends on the specific package you purchased, and just how "last minute" your booking really is. Often times we'll be able to e-mail you e-documents.
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How do I get from the airport to the hotel?

There are a few options. One of the most popular options is to purchase ground transportation between the airport and hotel, round trip, from the travel vendor. Often times such transfers are actually included in your package (please verify this prior to purchasing anything). If your package does not include transfers and you'd like to purchase them please let us know. If you'd rather not purchase transfers through the vendor, you can usually take a taxi on your own. Another option would be to arrange your own pre-arranged limo or car service to transport you, independent of the vendor's transfer services. We can arrange such transfers for you, if you'd prefer that option and don't want to do it on your own.
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Will I be able to add another person into my room later on?

Sometimes; it depends on the specific accommodations that you book into, and on the specific vendor's regulations. Certain rooms can only hold a certain amount of people. For example, if you initially make a booking with two people in your room and your room can only accommodate up to two people, you'd have to move to a different room to accommodate a third person (if such a room is even available at the point in time you start looking into this). Another factor is that vendors can come to a point that they no longer allow third, forth, or fifth passengers on a certain date. This happens when the vendor sees that they are selling out and is a way that they ensure that the legal capacity of people is booked into that specific property. Furthermore, you have to keep in mind that pricing is "live" and might not be the same when you want to add another person.
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Why wasn't my credit card payment accepted?

There are many reasons why your credit card may be declined while trying to make a booking on our web site. The most common reasons include the following:
• You might be entering the wrong credit card number and/or the wrong expiration date.
• Are you entering the correct billing address? Have you moved recently and forgot that the card is listed under your old address?
• Have you exceeded your daily charging limit? Call your credit card company to check.
• Are you using a debit card? Many debit cards have relatively low daily charging limits. You may have to call your bank to authorize a larger charge.
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How do I know when my final payment is due?

Your final payment due date will be listed on your invoice/confirmation that we e-mail, or mail, to you after your booking has been processed and your initial payment has been confirmed. If the trip you're booking is close, you may be required to pay the full amount while booking (you'll be informed during the booking process whether a deposit or full payment is needed).
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How do I make my final payment?

There are a few ways to make your final payment. You can e-mail us and let us know when, and how, you'd like to pay it (as long as it's before the due date listed on your invoice). If you do not receive a response from us after you e-mail us you should assume we did not get the e-mail and should contact us via phone. Your final payment can be made via any major credit card, cash (if you live near our corporate office), or a certified bank check. If you'd like to pay via bank check you must make sure that you send the check to us via certified mail and that we have it in our office by the due date listed on your invoice. All bank checks should be made out to American Discount Cruises, Inc. If you'd like to pay over the phone with a credit card you can call our toll free number, 1-866-214-7447, to give your payment information. Your trip is subject to immediate cancellation, with whatever penalties apply, if you do not pay your full balance due by the final payment due date listed on your invoice. If you have lost your invoice or somehow did not receive it please contact our office immediately so we can send you a new one and let you know when your balance is due.
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Is it safe for me to use my credit card online?

Absolutely, as long as you're using a web site that has the top of the line security features as we do. Our web site is protected by powerful Secure Sockets Layer (SSL) encryption technology. This state-of-the-art technology keeps all of the personal information you give us secure and safe by encrypting all of it before it's transmitted over the internet. You can shop confidently on our web site.
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Can I book multiple rooms at the same time?

Sometimes, it depends on the specific vendor that is providing the package you're interested in purchasing. If you are booking a trip through a vendor that does not permit simultaneous room bookings, you'll have to book one room at a time. Another option would be to call one of our travel experts, toll free, at 1-866-214-7447 and ask them to book the multiple rooms for you over the same phone call.
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When will I get my travel documents?

It depends on the vendor that you book with. As long as your booking is not a last-minute booking, the vendors usually send your documents to us at around two to three weeks prior to your trip's departure date. Once we receive your documents we'll contact you (via phone or e-mail) and will let you know that we're mailing (or e-mailing) them out to you. Some vendors only issue documents electronically, which means that you will have e-docs with such vendors. If you need your travel documents sent earlier than the normal time range please let us know way ahead of time, to ensure that the necessary arrangements have been made to request that your tickets be expedited (which may cost you additional express fees). Internationally mailed tickets (out of the US) may be subject to a surcharge to mail the documents to you.
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Do I really need traveler's insurance?

Travel insurance is optional, and you do not need to purchase it to book with us. Your existing health insurance may not cover you while you are in international waters or in another country, so please check with your insurer. Just a few reasons to buy travel insurance: if you need to cancel your trip due to a covered reason; if you have a covered medical emergency while traveling; if your trip is interrupted due to a covered reason; if a covered travel delay results in additional expenses; if severe weather or another covered event impacts your travel plans; or if you have a covered baggage loss, delay, or damage. We offer Allianz travel protection plans on our web site. For details on the plans we offer, please view our Travel Insurance page. This is only a brief description of the coverage available. Terms, conditions, limits and exclusions apply. Plans are available to U.S. residents only, and are not available to residents of U.S. territories.
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What can I do if I have special dietary needs?

You should ask us to let the vendor know your specific needs. They may offer low-sodium, kosher, and other specialty meals. Please make sure to let us know about such needs well in advance of your departure date, to ensure that everything is done in a timely fashion. Such needs may not be able to be met by the hotel or property (please verify such details prior to purchasing anything if it's important to you).
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Will my room have a TV?

Most major hotels and chains have a TV in every room. For additional details about a specific hotel or property please e-mail us.
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What are the passport requirements to re-enter the United States?

Approved government-issued identification is required for all guests. For the latest documentation requirements, U.S. citizens should visit http://travel.state.gov. Citizens of other countries should contact the appropriate government agency (i.e. their consulate or government).
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